Shipping & Delivery Policy
This policy was last updated on Jan 6, 2025.
Welcome to PandaLane.
We understand the anticipation of ordering new items, so we have a straightforward, customer-friendly shipping policy.
Processing Your Order
Upon placing an order, you will receive an email confirmation. We will then take 3-5 business days to process and prepare your order for shipment. Once it's ready, we'll send you another email with your tracking number so you can follow the progress of your package.
Please be aware that processing times may be affected during certain holidays. For specific details regarding holiday schedules and potential delays, please refer to the announcements on our homepage.
Shipping Timeframe
We ship our products internationally and strive to deliver your orders quickly. On average, delivery takes about 15 days. However, please be aware that delays can occur due to various factors, including customs processing, weather conditions, and flight capacity issues in your country. We appreciate your patience and understanding as we ensure your order arrives efficiently and safely.
Changing Your Address
If you need to update or change the address for your order, please contact us as soon as possible before your order is fulfilled. You can contact us directly via email at
Providing us with the updated information promptly ensures that there are no delays or complications with the delivery of your order. We cannot modify the delivery details once an order is processed and shipped. In such cases, we must wait for the package to be returned before processing a refund for your order.
Cancelling Your Order
You have the option to cancel your order before it is processed. (However, please note that designer-customized products cannot be canceled once confirmed. Please pay special attention when ordering; we will also give you a special reminder.) Should you choose to cancel, you can reach us directly via email at admin@panda-lane.com, and we will issue a full refund immediately. If your order has already been processed, you must wait until you receive the package and follow our return procedure to send it back. Upon receipt of the returned package, we will process your refund. Please refer to our Return & Refund policy for detailed instructions.
Lost Packages
Please contact us immediately if you do not receive your order within 30 days from the shipping date. We consider packages not delivered within this timeframe lost. Upon confirmation of the situation, we will issue a full refund to ensure your satisfaction. Our goal is to resolve any delivery issues swiftly and to your benefit.
Free Shipping
During the campaign, we are excited to provide unlimited free and fast shipping for any order without any limitations! Please refer to the home and product page announcements for more details.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your order and get real-time updates on its status. Additionally, you can click on the "chat" of the page to initiate inquiries and track your orders instantly.
Contact Us
If you have any questions or concerns regarding our shipping policy or encounter any issues with your delivery, please contact us at
We sincerely appreciate your support and patience. At PandaLane, we are committed to ensuring your shopping experience is seamless and enjoyable. Thank you for choosing PandaLane; your trust in us is highly valued.
Notice
Please note that our shipping policy is subject to change, and we recommend checking our website regularly for updates.